No way! We have specially designed the pen so that even children can start using it right away. It is truly Plug & Play. In addition, the pen comes with a clear manual and if you have any questions, our team is ready to help!

Yes, our filament is environmentally friendly! We use recycled filament where possible, without compromising on quality or safety. This means that you can not only make beautiful creations, but also contribute to a more sustainable future. Do you have any questions or would you like to know more? Feel free to contact us!

Absolutely! Our 3D Pen is designed with child safety in mind. We recommend it for ages 6 and up, but even younger children can safely use it under parental supervision. The pen comes with finger guards and doesn’t get hot on the outside, so little hands can safely experiment and be creative.

The starter pack contains everything you need:

• 3D pen
• Recycled ABS & PLA Filament in 10 Colors
• Sketchbook with creative ideas
• 6 Finger guards
• 3 meter charging cable with adapter
• Manual

Of course! We offer a standard 2-year satisfaction guarantee. We understand that children can sometimes be a little messy with their things, so if there is ever anything, please feel free to contact us. We are always here to help!

Use the finger guards on the hand you are not drawing with. This allows you to bend and deform the warm and flexible filament to create the most beautiful creations without burning your fingers.

Make sure you hold the load button down and don't just click it. Check that the temperature is set correctly for the type of filament you are using. Try the fastest speed to load the filament. Sometimes it helps to push the filament in a little while loading to make it run in smoothly.

Make sure to always cut the tip of the filament if it has been used before. This will prevent clogging. To solve the problem, try to free the filament with a thin pair of tweezers at the nozzle. Increase the temperature and speed when unloading. If the problem persists, please contact us for further assistance.

Press the charge button once. If that doesn't help, turn the pen off and unplug it. Wait a few seconds, plug it back in, turn the pen on and try again. This should fix the problem.

Make sure you have selected the correct filament type in the menu. It takes about 60-90 seconds for the pen to heat up, depending on the filament selected. If the pen still does not heat up after this time and the light remains red, turn the pen off and back on and try again. If the problem persists, please contact us at info@mmbrands.nl for further assistance.

The speed controller can often be easily snapped back into place. Try to carefully put it back in. If this does not work or the problem persists, please contact us for further assistance.

If your product was shipped with a Track & Trace code, you will have received it in your email after we handed your order over to the courier.

Did you not receive this email? Please check your spam mail first. If you do not find anything there either? Please send an email to info@mmbrands.nl. We'd love to take a look with you!

Unfortunately, we are dependent on courier services, and sometimes, due to the workload, they cannot always guarantee the 100% delivery promise. We always make sure that your order leaves our warehouse as soon as possible, on its way to our courier's sorting center.

We understand that this can be frustrating, but we do our utmost to ensure that your order is delivered as quickly as possible. If your package 5 working days after your order has not yet been delivered, please feel free to contact the courier's customer service or us. This way we can provide more clarity about the status of your order.

Did you receive a broken, wrong or incomplete item? Don't hesitate and send an email to info@mmbrands.nl. Add a photo of the broken, wrong or incomplete product and briefly explain what exactly is wrong. We will do everything we can to find a suitable solution together!

The order number you need to return the order can be found in the confirmation email you received after placing your order.

We always strive to deliver your package with the best carrier and service for your location. All information about shipping times and rates per country can be found on our shipping page.

Returns are easy! Here’s what you need to do:

1. Within 30 days of receiving your order, send an email to info@mmbrands.nl in which you indicate that you wish to return one or more products.
2. Our team will immediately provide you with return instructions.
3. Follow the instructions provided to complete the return process.

The product must be registered for return within 30 days of receiving the order. After this, you have another 14 days to return the product.

It is important that the following return conditions are observed when you return a product. This way you get your money back and we can make someone else happy with the product.

• Products must be returned in the original packaging.
• The entire packaging content must be returned.
• The product must be returned in its original condition and must not be damaged or visibly used.

If you want to exchange an item, send the unwanted item back to us and buy the product you want. Once we have received and processed the unwanted item in good order, you will receive a refund for it.

After we have received the returned product, we will start processing the return. We aim to process returned products within 7 days. As soon as your return has been processed, you will receive a confirmation email and the full purchase amount will be refunded to your account within a few days.

We aim to process received returns within 7 days. If you have completed all the steps for returning but have not received a refund within this period, please send an email to info@mmbrands.nl. Then we'll take a look at what exactly is going on.